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hireace - christchurch airport car hire companies

hireace depot information

Hireace Rental Terms for travel between 01-Aug-2016 and 31-Dec-2019

Drivers Age
The minimum driver’s age is 24 years.

Drivers License
A valid ID card and passport would be required at time of pick up.
An International Driver’s License (IDL) must be required if the renter’s national driver’s license is not in Roman alphabet (i.e. if the license is in Arabic, Greek, Russian or Chinese). International driver's license must be accompanied by the original domestic license of the driver. If your overseas driver licence is not in English you must carry an accurate English translation.
To obtain this click on the for further information.

Driving in New Zealand
Hireace is committed to ensuring you have a safe and enjoyable driving holiday in New Zealand.
To ensure you have a safe journey you must understand New Zealand’s road rules, signs and driving laws before you set off on your trip.
Simply click on to take you through to the comprehensive website.

On Arrival in New Zealand
Before you set off on your journey, be sure to stay a night in your arrival city to guarantee you are well rested after your flight.

Standard Insurance
Standard insurance is included in the rental amount, subject to an excess liability of NZD 2500.

Please Note:
1. In the event the driver is charged with an infringement/offence as a result of an accident, the Hirer’s liability is increased to the replacement cost of the vehicle, or a minimum of NZD 5000.

Excess reduction
In the event of an accident, Collision Damage Reduction (CDR) reduces your excess amount to zero for all car groups except full-size and van groups for which excess amount will be reduced upto NZD 750 only.

The price of CDR varies from NZD 17 to NZD 20 per day inc GST depending upon the vehicle groups. It may not cover Glass, tyres and other accessories.

Other charges:
If the vehicle is returned in an unreasonably dirty condition it will be cleaned before the vehicle is checked-in, a cleaning fee of NZD 50 will apply.
Should you park the vehicle anywhere other than in accordance with the procedures of the rental company, there will be a charge of NZD 150 in addition to any other direct costs such as parking charges, towing fees, collection of keys etc relating to the recovery of the vehicle.

Traffic Infringements & Administration Fees
A processing fee of NZD 75 per infringement will apply in addition to the infringement and or toll fee cost.
If an infringement or non-payment of road toll notice be received during the period of the hire and the infringement or toll charge not be paid by the hirer.
For more information, please check with the supplier at the rental desk.

Breakdown Assistance
24 hours roadside assistance is available for all rentals. Relevant contact details and roadside assistance procedures will be given prior to the commencement of the hire.

Fuel Policy
The vehicle will be supplied with a full tank of fuel and must be returned full. If the vehicle is not returned full the cost of the fuel plus a re-fuelling fee of NZD 50 will be charged. Fuel charges are payable at the rental desk unless otherwise stated. (Supplier's fuel policy change from time to time, please confirm at rental counter).

Mileage Policy

Cross Border Travel and Driving Restrictions
Cross Border Travel is allowed between the North and South Islands and vice versa.
Customers are to pay for all ferry charges directly to the ferry company.
Renter's are allowed to take vehicles on the ferry but at their own risk.
Further Driving restriction may apply please check at the rental desk for more information.

One Way Rental
One way rentals are allowed between all locations for an additional charge varying from NZD 200 to NZD 600.
Special Note:
a) For hiring one way rentals with full size and minivan groups minimum rental of 4 days is required.

Tax Rate
Tax is included in the rental price. However, for all the optional extras or special equipment, or extra services, Tax would be levied separately.

Payment Methods
Major credit cards such as Visa, MasterCard and American Express are accepted.
Forms of payment accepted for total charges are: Cash, Eftpos, Credit Card or Debit Card.

No deposit is required when credit card details are provided. A deposit of $250 will apply if no credit card details are provided and will be held until the vehicle is returned.

Delivery and Collection
Delivery and Collection service is not available.

Additional Driver
Additional drivers are available for free of charge.
Child Seat
Child Seat is available for a charge of NZD 3 + tax per day.
Child Booster Seat
Child booster seat is available for a charge of NZD 3 + tax per day.
GPS is available for a charge of NZD 10 + tax per day.
Windscreen Cover
Windscreen cover is available at a charge of NZD 3 + tax per day.


Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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